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At Bi-Glass of CT we are so concerned about providing extraordinary service that we ask each customer to fill out an evaluation at the end of the job. Here's what our customers are saying about our work.

Adamski Testimony

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Architects Rich Adamski and Sean O'Kane said: on 10/1/15

(Survey Question) Your overall comments about our work and service:
(Answer)Your craftsmanship, upfront explanations on the the best methods to handle the windows and your ability to come in and get things done were really great. We enjoyed the process of working with you to complete this restoration and hope we can do more work together in the future.


Ann Testimony

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Ann Bonci was very happy: on
10/28/08

(Survey Question) Your overall comments about our work and service:
(Answer) Great Job.  Truly professional.  Restored windows kept charm of original 1960's building vs. being told by modern day window sales(man) keeping (original) windows "impossible".


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Rob Richards was short and to the point: on
8/31/09

(Survey Question) Your overall comments about our work and service:
(Answer) “Dick-CT Bi-Glass operates as any homeowner would wish.  Prices up front, detailed explanation of the work, excellent communications and all work done on time as promised.  Well done.”


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Nyle Davey had this to say: on
1/13/09

(Survey Question) Your overall comments about our work and service:
(Answer) “Bi-Glass offered perfect suggestions during the design phase. Installation was efficient and true to plans. We felt immediate impact that stopped heat loss. Esthetics were not compromised at all.”


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Albert and Mary responded to our survey on
1/18/05

(Survey Question) If applicable, did we follow-up work as promised?
(Answer)
“On time and as promised!”

(Survey Question) What could we do better?
(Answer)
“While I always believe there's room for improvement –– I cannot honestly suggest where or how!”

(Survey Question) Your overall comments about our work and service:
(Answer) “Meticulus –– Superb –– Outstanding!
You did what you said -- when you said -- and as good or better than you said you would. Your crew -- Tom and Matt are -- TOP NOTCH!! Super Guys. Did the job as if they were working on their own homes! Neat -- Professional -- Pleasant -- Polite -- Efficient.”

(Survey Question) May we show your comments to potential Bi-Glass customers?
(Answer) “Absolutely”


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Peter Petrino was so enthusiastic he wrote us a full page letter: 3/05

Dick Fritzer, President M.A.S. Inc. (Bi-Glass Licensee)
1033 Prospect Ave., West Hartford, CT 06105

Mr. Fritzer,
I would like to commend you and your crew for your professionalism, and craftsmanship in the recent completion of the restoration to the windows in my home. The window system that replaced the drafty damaged windows, that were original to the structure, have changed not only the appearance, but enhanced the comfort level in the rooms to an extraordinary level.

We researched replacement windows, but were not satisfied with the appearance , nor would we settle for windows that destroy the look of our vintage Victorian home. I had heard of your system and process, and was very pleased to find that you were scheduled to be a guest speaker at our association educational meeting. Our Association, The Connecticut Association of Home Inspectors, Inc. was very impressed with your skill and knowledge of restoration, and your attention to detail as demonstrated with your display. After the seminar I was convinced that this was the only remedy for my home.

Our windows are over 100 years old. several had not been operated in years, now they operate very easily, even the very large windows open and close with ease, the tilt feature is a bonus that we did not think was possible because of the size and weight factor. We are located near a busy State Highway and school, the noise level from the outside has been reduced to almost nothing, and the energy cost savings are exceptional.

I specialize in inspecting older homes, and have recommended your product to several clients. Please feel free to include me in your list of satisfied customers, and I would be happy to answer questions from potential customers.

Respectfully,
Peter Petrino, Director CAHI
Manager, Vintage Home Inspections, LLC
CT Home Inspector License #15
Certified Environmental Inspector #12041


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